FAQ

SIZING

What size am I?
Please reference our sizing guide here to find the perfect fit.


FABRIC AND CARE

How should I care for my Boody?
We recommend a warm machine wash with similar colors, using gentle biodegradable detergent, followed by air-drying in the shade. If you need to tumble dry, please select the lowest or delicate setting. Iron on a low setting. Do not dry clean.

How should I care for my Boody Padded Bras?
While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Bra. We recommend that you avoid the dryer as the heat will break down any elastics and can cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.

What's with the scratchy tag on my new underwear?
Our undies are the comfiest out there.  We don't want to mess that up with an itchy tag, but alas, government regulations require a ton of information attached to undergarments.  No worries.  We designed our tag to be removed with the simple tug of a thread.  Don't cut it off and leave scratchy remnants.  Simply locate the tag and flip around to the backside.  You'll see a temporary stitch that is designed to come out.  Gently tug that seam and your tag is gone completely.  Tag-less and comfy once more!


PAYMENT QUESTIONS

What forms of payment do you accept?
We accept online payments by Visa, MasterCard, American Express or PayPal. When purchasing from Boody your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Boody website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.

Can I send a Boody gift to a friend?
Yes, of course! During checkout, update the shipping address to the desired address.

How do I enter a coupon code?
To enter a coupon code during check-out, look for the green box above the billing details section. Simply click and type to enter your coupon code. Make sure you click “Apply”.


ORDER QUESTIONS

What if I need to change or cancel my order?
To change or cancel your order please contact sales@boody.co.uk as soon as possible and provide your order number.

What’s my order status?
Once your order has shipped, you will receive an email with a tracking number to track your package with the appropriate carrier.


RETURNS

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund (excludes underwear for hygienic reasons).  For additional information, see Delivery and Returns.


BOODY RETAILERS

Where is my nearest Boody Retailer?
To find your nearest Boody Retailer, please use your store locator.

Search our store